FAQs

Pleasure Boulevard is Australia’s Most Satisfying Adult Shop, where your pleasure is our priority. We aim to ensure you have all the information you need before purchasing your sex toys. Our frequently Answered Questions (FAQ) section is here to help you make informed decisions. If you can’t find the answer you need, our friendly staff are always happy to help. Please contact us with any further inquiries.
I haven't yet received a confirmation email about my order

We always aim to confirm your order ASAP. If 24 hours have passed and you haven’t received a shipping confirmation email, contact our friendly Customer Service Team at pleasureboulevard@gmail.com who will be able to help you track and confirm your order.

I've changed my mind about a couple of items in my purchase but have already checked out. Can I change my order?

At Pleasure Boulevard, we are always happy to accept any returns where a product isn’t up to the standards described on our site. Unfortunately, we can’t accept change of mind returns if your order has already been processed and sent out. You can get in contact with our friendly returns team at pleasureboulevard@gmail.com and we’ll help resolve your issue.

What locations do you ship to?

We know pleasure-seekers exist just about everywhere, so our sex shop ships to most areas in Australia. We currently do not ship internationally. Please visit the Shipping & Delivery page for further information and estimated delivery times.

When will my package arrive?

Receiving a package is always exciting. Depending on the distance of delivery and dispatch date, you can usually expect your delivery somewhere within 3-5 days. Please visit the Shipping & Delivery page for further information and estimated delivery times.

Will my package say who it’s from?

Your privacy is extremely important to us, and our discreet packaging enables you to shop with complete confidence. Our packaging is plain with no return sender details that identify Pleasure Boulevard. So, you’ll be the only one that knows the fun that awaits inside.

I've had a change of mind. Can I receive a refund?

At Pleasure Boulevard, we want people shop with confidence. We are always happy to accept any returns where a product isn’t up to the standards described on our site. Unfortunately, we can’t accept change of mind returns. You can get in contact with our friendly returns team at pleasureboulevard@gmail.com and we’ll help resolve your issue.

How long do refunds take to process?
We want to make the refund process as easy as possible. Once your return request has gone through the Customer Care Team and is accepted, we endeavour get your funds back into your account as fast as possible. Taking into account the time it takes for the returned goods to be received here at Pleasure Boulevard, you can expect the refund to take place within 7-10 business days.
Is there a delivery fee for a returned product?
If Pleasure Boulevard has made an error with your delivery (wrong item being delivered, or a fault with the product) we will cover the delivery fee to return the item to us.
Is my personal information safe and secure?

We recognise the importance of protecting the privacy of our customers who provide their personal information to us. We are committed to handling personal information in accordance with applicable privacy laws, including the Australian Privacy Principles set out in Privacy Act 1988 (Cth) (“Privacy Act”).

Our Privacy Policy explains how we collect your personal information, what we do with it, and how it is protected. Please read our Privacy Policy to see what information Pleasure Boulevard collects and how it may be used. By continuing to use the Website you agree to the terms of the Privacy Policy.

DILDOS

Styles, shapes, sizes and features designed to meet all sexual preferences.

VIBRATORS

Quality vibrators and sex toys to send you blissfully to the brink and beyond.

BONDAGE

Fetish fun with BDSM toys and accessories, swings, bondage gear and restraints.

LUBES

Water based, silicon and flavoured lubes, massage gels and more.

LINGERIE

Provocative lingerie and accessories in styles and sizes to fit every body.

ANAL

Anal beads, butt plugs, vibrating and non-vibrating massagers.